FAQs

What is The Ivy Exchange? We are an online women's clothing and accessory  boutique based in GA. We offer a selection of unique and trendy clothing! We also offer free shipping of orders over $70. For orders under $70 we offer very competitive shipping prices that are negotiated for us by Shopify. 


When will my order ship? Orders placed before 2 p.m. (EST) will be take to the post office that day. Orders placed after 2 p.m. (EST) will be taken to the post office the following day. Standard Shipping is 3-5 business days but we do offer expedited shipping options of you need your item faster.

Can I make a return or exchange? If you wish to make a return or an exchange please email us at theivyexchangeonline@gmail.com with your orders tracking number and we will begin the process. To make an exchange: we will send you a return label (on us) and once the item is received we will process the exchange and bill you for the difference or refund you if the price is lower on the new item and ship it! To get a refund: we will send you a return label and once the returned item is received we will issue your refund.


How much is shipping? Shipping costs are calculated based of location that we will be shipping to on orders lower that $70. Orders over $70 get free shipping. We offer the best price possible for shipping with rates that are negotiated by Shopify. 

If you have any other questions please feel free to email or chat through the button in the lower right corner of the screen or via Facebook.